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After installing your security camera system, one of the first walls you might find yourself running into is getting your camera feed pulled up on your internet browser. Assuming you've connected your DVR/NVR to your network correctly, this is a pretty simple issue to fix.

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You'll first want to look at what internet browser you're using. In most cases, you won't be able to use Chrome, Firefox, Safari, or any other privately owned browser such as these. In order to view your cameras on any computer, you need to initially enable all aspects of the ActiveX plugin and for now, Internet Explorer is the only browser that consistently allows for this in it's entirety. If you want to save yourself some time, stick with Internet Explorer.

Enabling ActiveX

If you've tried bringing up your cameras in Internet Explorer and have found yourself looking at a blank screen (not an error page), you've connected your DVR properly, you just need to enable the ActiveX plugin. This is done the same way on all versions all the way up to Explorer 10. By clicking the small gear icon or Tools tab in the upper right corner of your window, you'll open up a drop down menu where you can select Internet Options. This will open a new window. Using the tabs along the top, select Security. After you've made it here, click the button marked Custom Level. After scrolling down a little bit, you'll find a section labeled ActiveX controls and plug-ins. Some of these options will already be enabled, but you'll need to go through the entire list and enable all of them that aren't. They must be checked enable; prompt will not work. After you've made sure to check the enable box for all options, click OK in this window. This will return you to the original pop-up where you'll then click Apply or OK as well. If you encounter a pop-up window warning you of your current security settings, just click OK. This is perfectly normal and it's just Internet Explorer trying to protect you.

At this time, you will normally see a pop-up appear at the very bottom or very top of your screen prompting you to fix your security settings. Do not do anything with this window at this time. Fixing the security settings will undo everything that you just did. Instead, open a new window and re-enter your DVR's IP address and you should now have a login page being displayed. Login with the appropriate username and password and you will be redirected to a new screen where you'll be able to begin viewing your cameras.

Add Your DVR a Trusted Site

Once you've reached the point of being able to view your camera feed, re-open the Internet Options window and go back in the Security tab. Click the Sites button and add your DVR's IP address as a trusted site. Make sure to uncheck the box marked 'Require server verification' at the bottom of the screen. Once you've added your DVR, close this window and click OK. At this time, you can click on the button marked 'Fix settings for me' on the pop-up at the bottom of your screen. This will correct any security issue Internet Explorer is detecting but will not impede your ability to view your cameras as it once would have.

After you've completed the steps above, you should no longer encounter any issues accessing the login page and being able to pull up your camera feed. If you decide to use an alternative computer later, follow the same steps to enable ActiveX and you'll be on your way.

Still having problems?

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In the event that you are still experiencing issues, your problems fall into a more complicated category. From this point on, it will pretty much be a guessing game. Adware or Spyware is most frequently the issue here. Your typical virus software is not made for recognizing or removing Adware or Spyware. You'll need a dedicated software for the removal of either of these. Another more uncommon issue can be overprotective virus software. Sometimes disabling these temporarily will resolve your issue for you. As you know exactly what it is you are accessing through your browser, this should pose no risk on a temporary basis such as this. The last potential problem is more common for businesses than the average home user. Hiring third party IT or networking companies to further protect yourself from the dangers of the internet is not a bad idea for anyone, but they strictly regulate what you have access to. The simplest solution is to contact these companies if you have one, and ask them to fix the problem for you. After all, that's what you're paying them for.

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Internet Explorer 11

If you have this version of Explorer, there are two extra steps required here. The first is the make sure that tab labeled 'Delete browsing history on exit' is NOT checked. If it is, closing your browser will undo everything you just accomplished. This tab is found on the General tab under Internet Options. The second step is to add your site to the Compatibility View Settings sections. This tab can be found under the name gear/tool icon. Add your DVR's IP address here in addition to being added as a trusted site and you are all set.

Enable ActiveX for viewing IP Cameras and DVRs


Almost IP surveillance cameras support RTSP video stream, that means user can use media player to watch the live video from anywhere. RTSP is the abbreviation of real time streaming protocol, it's a network control protocol designed for use in entertainment and communications systems to control streaming media servers. The protocol is used for establishing and controlling media sessions between end points. This article describes how to play RTSP video stream of IP cameras on VLC player, QuickTime player, and a mobile phone with popular IP camera viewer App.

VLC player and QuickTime player are free media players that support cross-platforms (Windows OS, Mac OS), these two media players have capability to play most multimedia files and various streaming protocols.

Users can use VLC player and QuickTime player to watch live video/image, also view the information of codec detail for MJPEG/MPEG4/H.264 which supports RTSP protocol.

Additionally, user also can find smartphone App which supports RTSP protocol. Using the Smartphone App, user can watch live video streams easily through smartphone from anywhere, anytime.

#1 Download & Install VLC Player / QuickTime Player

Both media players are free to download, install and use. You can go to the media player official websites to download the latest version software, then install in your computer.

  1. VLC player : Download and install VLC Player from http://www.videolan.org/vlc/
  2. QuickTime player : Download and install QuickTime Player from http://support.apple.com/downloads/#quicktime
  3. IP camera viewer apps which support RTSP streams

#2 RTSP URL Setting

Before using the RTSP protocol, you need to know your IP camera's RTSP URL setting. The URL is an IP address with port and authorization information (user name + password). All available RTSP URL formats for IP cameras are listed in table below. Please select the suitable one according to model of camera under testing, with 'IP Camera address' being replaced by your dedicated IP address number. If you can't find port information, the default RTSP port number is 554.

Camera ModelRTSP URL
NCR870/NDF820/NDF821/NDF831/NDR891/NDF8
20PRO/NDF821PRO/NDF831PRO/NDR891PRO/NC
B855PRO/NCR875PRO/NCC800/NCB858/NCR878

rtsp://IP Camera address:8557/h264 for Primary stream
rtsp://IP Camera address:554/mpeg4 for Primary stream
rtsp://IP Camera address:8555/mjpeg for Primary stream
rtsp://IP Camera address:8556/h264 for Secondary stream
rtsp://IP Camera address:8554/mpeg4 for Secondary stream
rtsp://IP Camera address:8558/mjpeg for Third stream

NDR720/NCB750/NCR770/NDR721/NDR722/NCB 752/NCR772/NIC990/SPD970/PTZ900/NCB358/N CB355/NCR368/NCR365/NOD398/NOD395/NOD3 85/NID338/NID335/NID325/NID321/UFD305/UF D301 rtsp://IP Camera address/stream1 for stream1
rtsp://IP Camera address/stream2 for stream2
rtsp://IP Camera address/stream3 for stream3
NCC700/NDZ760rtsp://IP Camera address:554/h264/quad/media.amp
rtsp://IP Camera address:554/mjpeg/quad/media.amp

3# How to play RTSP stream with VLC Player

1. Check current stream and codec setting by IE browser

Setup > Image > Codec
Go to Codec page. Check codec setting on available streams.

2. Check RTSP port setting

Setup > Network > RTSP
Go to RTSP page. Check RTSP port numbers on camera for dedicated stream.

The Default RTSP port number of each camera model can be found in the User Manual.

3. Open Network Stream

Open VLC player and select 'Open Network Stream' from the Media menu.

4. Enter a network URL

Type the network URL in the dialog box below, and then click Play to play the video with RTSP stream. Refer to Sec. RTSP URL Setting above for URL setting format for Messoa IP cameras.

5. Watch Live Stream

After click 'Play', you will see the RTSP live video stream on VLC player.

4# How to play RTSP stream with QuickTime Player

1. Check codec, stream & RTSP port numbers.

Follow steps 1 & 2 in section 'How to play RTSP stream with VLC Player' above to check the codec, stream and port numbers.

2. Open QuickTime Preferences

Edit→Preferences→QuickTime Preferences

Open QuickTime player and select 'QuickTime Preferences' from the Edit menu.

3. Set Safe Mode

Go to Advanced page. Click 'Safe Mode' and 'OK' for normal video display.

4. Open URL

Adobe products for video editing. File→Open URL

Select 'Open URL' from the File menu.

5. Enter URL

Type the network URL in the dialog box below, and then click OK to play the video with RTSP stream.

Refer to Sec. RTSP URL Setting above for URL setting format for IP cameras.

6. View Live Stream

You will see the RTSP live video stream on QuickTime player now.

5# How to play RTSP stream with IP camera viewer apps

1. Download and run app on your smart phone Video compressor windows.

2. Enter URL

Please refer to Sec. RTSP URL Setting above for URL setting format for Messao IP cameras.

3. Enter Messoa camera's account/password. The default is admin/1234

4. After that, the app can get RTSP video stream from Messoa IP camera.

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Viewer

Internet Explorer 11

If you have this version of Explorer, there are two extra steps required here. The first is the make sure that tab labeled 'Delete browsing history on exit' is NOT checked. If it is, closing your browser will undo everything you just accomplished. This tab is found on the General tab under Internet Options. The second step is to add your site to the Compatibility View Settings sections. This tab can be found under the name gear/tool icon. Add your DVR's IP address here in addition to being added as a trusted site and you are all set.

Enable ActiveX for viewing IP Cameras and DVRs


Almost IP surveillance cameras support RTSP video stream, that means user can use media player to watch the live video from anywhere. RTSP is the abbreviation of real time streaming protocol, it's a network control protocol designed for use in entertainment and communications systems to control streaming media servers. The protocol is used for establishing and controlling media sessions between end points. This article describes how to play RTSP video stream of IP cameras on VLC player, QuickTime player, and a mobile phone with popular IP camera viewer App.

VLC player and QuickTime player are free media players that support cross-platforms (Windows OS, Mac OS), these two media players have capability to play most multimedia files and various streaming protocols.

Users can use VLC player and QuickTime player to watch live video/image, also view the information of codec detail for MJPEG/MPEG4/H.264 which supports RTSP protocol.

Additionally, user also can find smartphone App which supports RTSP protocol. Using the Smartphone App, user can watch live video streams easily through smartphone from anywhere, anytime.

#1 Download & Install VLC Player / QuickTime Player

Both media players are free to download, install and use. You can go to the media player official websites to download the latest version software, then install in your computer.

  1. VLC player : Download and install VLC Player from http://www.videolan.org/vlc/
  2. QuickTime player : Download and install QuickTime Player from http://support.apple.com/downloads/#quicktime
  3. IP camera viewer apps which support RTSP streams

#2 RTSP URL Setting

Before using the RTSP protocol, you need to know your IP camera's RTSP URL setting. The URL is an IP address with port and authorization information (user name + password). All available RTSP URL formats for IP cameras are listed in table below. Please select the suitable one according to model of camera under testing, with 'IP Camera address' being replaced by your dedicated IP address number. If you can't find port information, the default RTSP port number is 554.

Camera ModelRTSP URL
NCR870/NDF820/NDF821/NDF831/NDR891/NDF8
20PRO/NDF821PRO/NDF831PRO/NDR891PRO/NC
B855PRO/NCR875PRO/NCC800/NCB858/NCR878

rtsp://IP Camera address:8557/h264 for Primary stream
rtsp://IP Camera address:554/mpeg4 for Primary stream
rtsp://IP Camera address:8555/mjpeg for Primary stream
rtsp://IP Camera address:8556/h264 for Secondary stream
rtsp://IP Camera address:8554/mpeg4 for Secondary stream
rtsp://IP Camera address:8558/mjpeg for Third stream

NDR720/NCB750/NCR770/NDR721/NDR722/NCB 752/NCR772/NIC990/SPD970/PTZ900/NCB358/N CB355/NCR368/NCR365/NOD398/NOD395/NOD3 85/NID338/NID335/NID325/NID321/UFD305/UF D301 rtsp://IP Camera address/stream1 for stream1
rtsp://IP Camera address/stream2 for stream2
rtsp://IP Camera address/stream3 for stream3
NCC700/NDZ760rtsp://IP Camera address:554/h264/quad/media.amp
rtsp://IP Camera address:554/mjpeg/quad/media.amp

3# How to play RTSP stream with VLC Player

1. Check current stream and codec setting by IE browser

Setup > Image > Codec
Go to Codec page. Check codec setting on available streams.

2. Check RTSP port setting

Setup > Network > RTSP
Go to RTSP page. Check RTSP port numbers on camera for dedicated stream.

The Default RTSP port number of each camera model can be found in the User Manual.

3. Open Network Stream

Open VLC player and select 'Open Network Stream' from the Media menu.

4. Enter a network URL

Type the network URL in the dialog box below, and then click Play to play the video with RTSP stream. Refer to Sec. RTSP URL Setting above for URL setting format for Messoa IP cameras.

5. Watch Live Stream

After click 'Play', you will see the RTSP live video stream on VLC player.

4# How to play RTSP stream with QuickTime Player

1. Check codec, stream & RTSP port numbers.

Follow steps 1 & 2 in section 'How to play RTSP stream with VLC Player' above to check the codec, stream and port numbers.

2. Open QuickTime Preferences

Edit→Preferences→QuickTime Preferences

Open QuickTime player and select 'QuickTime Preferences' from the Edit menu.

3. Set Safe Mode

Go to Advanced page. Click 'Safe Mode' and 'OK' for normal video display.

4. Open URL

Adobe products for video editing. File→Open URL

Select 'Open URL' from the File menu.

5. Enter URL

Type the network URL in the dialog box below, and then click OK to play the video with RTSP stream.

Refer to Sec. RTSP URL Setting above for URL setting format for IP cameras.

6. View Live Stream

You will see the RTSP live video stream on QuickTime player now.

5# How to play RTSP stream with IP camera viewer apps

1. Download and run app on your smart phone Video compressor windows.

2. Enter URL

Please refer to Sec. RTSP URL Setting above for URL setting format for Messao IP cameras.

3. Enter Messoa camera's account/password. The default is admin/1234

4. After that, the app can get RTSP video stream from Messoa IP camera.

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